Emergencies: who to call and what to do

5 parts · about 1 minute

The numbers to save today, what happens when you call, and what to have ready before you ever need it.

Checked 26 September 2026 · 2 official sourcesGeneral guidance, not legal advice

The essentials

1669 — ambulance and medical emergencies, free, 24 hours.
1155 — Tourist Police, English-speaking, 24 hours.
191 — police. 199 — fire.
1784 — disaster and flood help from the Department of Disaster Prevention and Mitigation.
Register with your embassy so they can contact you in a crisis.

1Who this is for

Everyone, before anything happens. Take two minutes now to save the numbers and fill in your emergency card in the app.

2Numbers to save

Number	For	English?
1669	Ambulance, medical emergency	Usually
1155	Tourist Police — crime, scams, disputes	Yes
191	Police emergency	Limited
199	Fire and rescue	Limited
1784	Disasters, floods, storms	Limited

3What to do in an emergency

Medical: call 1669 or go straight to the nearest private hospital emergency room if you are insured — for many emergencies a taxi is faster than waiting.

Crime or a scam: call 1155. For a police report you will need your passport.

Flood or earthquake: follow official warnings, not social media. The Safety signals panel on your Journey shows official alerts from USGS and GDACS.

Lost passport: report it to the police, get the report, then contact your embassy.

4Have ready before you need it

Your address written in Thai, for taxis and ambulances.

Insurance card and policy number, blood type, allergies and medicines — keep them in the emergency card in the app.

A copy of your passport and visa page on your phone.

5Related guides

Healthcare, Culture, Visas (lost passports and your stamp).

Where this comes from

Everything above is written from these. Rules change without notice, so check the relevant one before you book, pay or travel.

Last checked against these on 26 September 2026. Spotted something out of date? and we'll re-check it.